Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Delivery times vary by region:
- European Union: 10–20 business days
- USA, UK, Canada, Australia, New Zealand: 7–25 business days
- Asia & Middle East: 10–25 business days

Please note these are estimates and may vary due to customs processing or carrier delays.

Do you offer free shipping?

Yes — we offer complimentary worldwide shipping on all orders, with no minimum purchase required.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking number. Please allow 3–5 business days for tracking to update after dispatch.

Can I change or cancel my order?

We process orders quickly, but please contact us at support.vunaro@gmail.com as soon as possible and we will do our best to accommodate your request before dispatch.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Refund & Return Policy page for full details.

My item arrived damaged — what should I do?

We sincerely apologise. Please contact us at support.vunaro@gmail.com with a photo of the damage and your order number. We will arrange a replacement or full refund promptly.

Products

Are your products high quality?

Every product in the Vunaro collection is carefully selected to meet our standards for design, craftsmanship, and everyday functionality. We stand behind everything we sell.