Refund & Return Policy

Our Commitment to You

At Vunaro, your satisfaction is our priority. We have a strict but fair policy to ensure all claims are handled honestly and transparently.

Returns

We accept return requests within 14 days of the confirmed delivery date. To be eligible, items must be:

Unused and in original condition
In original, undamaged packaging
Accompanied by proof of purchase

To initiate a return, contact us at support.vunaro@gmail.com with your order number, a clear photo of the item in its current condition, and your reason for return. We will respond within 1–2 business days. Returns sent without prior approval will not be accepted.

Refunds

Refunds are only issued under the following conditions:

The item was confirmed undelivered after 45 days from the order date (tracked via official carrier tracking)
The item arrived significantly different from its description — supported by clear photographic evidence submitted within 7 days of delivery

Refunds will not be issued for:

Buyer's remorse or change of mind
Incorrect shipping address provided by the customer
Delays caused by customs or local postal services
Claims submitted after the stated deadlines
Items marked as delivered by the carrier

If approved, refunds are applied to your original payment method within 5–10 business days. We reserve the right to request additional evidence before processing any refund.

Non-Returnable Items

Items that have been used or damaged by the customer
Items returned without original packaging
Items returned after the 14-day return window
Items returned without prior written approval

Fraudulent Claims

Vunaro takes fraudulent refund claims seriously. Any attempt to falsely claim a refund, including false "item not received" claims where tracking confirms delivery, will be reported and disputed through our payment provider. We maintain full carrier tracking records for all orders.